Terms and Conditions

Shipping

Domestic orders can take up to 5-6 business days, (or longer depending on the circumstances).

Currently we don’t ship internationally although this may change in the future.

If you’d rather come and collect your order please reach out prior to ordering and I can arrange this with you. I aim to ship out as quickly as possible but it may take a few days before parcels are shipped out. Please me patient, this business is mostly run solely by me and I also work full time in a day job. I’m not a large business with a team of people and every order is packaged, labeled and sent by me. If for any reason there are abnormal delays in sending work out from the studio I’ll be in touch.

If you provide the wrong shipping details and do not inform me prior to the item being shipped, then the lost parcel is your responsibility. Occasionally, an incorrect address can be adjusted but in the case it is lost I do not offer a refund if the package goes missing.

Additionally, if an order is purposefully sent to a colleague, friend or family member, with the intention of it then being forwarded to you, if the box is lost or damaged during this second round of transit, which I’m not involved with, I am not responsible for any loss or damage, and therefore I will not offer any refunds.

Returns and Refunds

Returns are only accepted if I accidentally ship out the wrong items, (I’m only human, mistakes can happen), if this does occur, please get in touch and I’ll rectify the order. If the pots have been used I cannot refund them or exchange.

If your parcel hasn’t arrived a week after dispatch please get in touch with me immediately so I can attempt to fix or find the parcel as after 10 days there’s an extraordinarily low chance I’ll be able to find it or correct the situation. Refunds are not available after a product has shipped.

Caring for pots

Please be careful with your pots, wash by hand if possible and refrain from using any strongly staining foods/liquids with them. It helps to wash them quickly after use. For this same reason I wouldn’t recommend using a microwave or dish washer, I always hand wash a majority of my handmade ceramics as it simply isn’t as durable as factory made wares. To reiterate, they can go in the dishwasher or microwave but it’s best if they aren’t. Washing handmade pots by hand is always the best option.

Some pieces may appear differently from that pictured if there’s a quantity option available on that specific item. All of my pots are handmade and therefore subtle differences are expected from item to item.

Shop updates

My online shop is usually restocked in large batches from time to time. I don’t follow any specific timelines and announcements for when they’ll go live can be found on my Instagram page or by signing up to my newsletter. If you’d like a more concrete answer please get in touch.

I don’t sell pots outside of these allocated shop restocks, and if you arrange a visit to my pottery I can’t guarantee work will be available to purchase, as often I’m saving pots for future restocks or exhibitions.

Privacy Policy

Lisa Ortlip operates www.theundrstory.com.

This privacy policy page is used to inform website visitors regarding my policies with the collection, use, and disclosure of Personal Information if anyone decided to use this website. If you choose to use our Service, then you agree to the collection and use of information in relation with this policy. The Personal Information that we collect are used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.

Information Collection and Use

For a better experience while using our Service we may require you to provide us with certain personally identifiable information including but not limited to your name, phone number, and postal address. The information that we collect will be used to contact or identify you. We will never use your collected information for anything other than sending out newsletters, emails, or products.

The website collects personal data to power the site analytics, including:

• Information about your browser, network, and device

• Web pages you visited prior to coming to this website

• Your IP address

This information may also include details about your use of this website, including:

• Clicks

• Internal links

• Pages visited

• Scrolling

• Searches

• Timestamps

We share this information with Six, the website analytics provider, to learn about site traffic and activity.

When you buy something on this website, we collect personal information from you to fulfill the order. We may collect information like your:

• Billing and shipping address

• Email address

• Name

• Phone number

We share this information with Wix, the online store hosting provider, so that they can provide website services to us.

As you go through checkout, this site may auto-complete your shipping and billing address by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience.

This website is hosted by Wix. Wix collects personal data when you visit this website, including:

• Information about your browser, network and device

• Web pages you visited prior to coming to this website

• Your IP address

Wix needs the data to run this website, and to protect and improve its platform and services. Wix analyzes the data in a de-personalized form.

Marketing Emails

We may send you marketing emails, which you can unsubscribe from by clicking the link at the bottom of the email. We share your contact information with Wix, our email marketing provider, so they can send these emails on our behalf.

Cookies

Cookies are files with small amount of data that is commonly used an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer's hard drive. Our website uses these “cookies” to collection information and to improve our Service. You have the option to either accept or refuse these cookies, and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our Service.

This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit the cookies that Wix uses.

Wix uses cookies for important reasons, such as:

 

• To provide a great experience for your visitors and customers.

• To identify your registered members (users who registered to your site).

• To monitor and analyze the performance, operation and effectiveness of Wix's platform.

• To ensure our platform is secure and safe to use. 

 

Service Providers

We may employ third-party companies and individuals due to the following reasons:

• To facilitate taking payments, collecting information for the newsletter and shipping pottery.

• To assist us in analysing how users use the website.

We want to inform our users that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.

Security

We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

Links to Other Sites

Our Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children's Privacy

Our Services do not address anyone under the age of 18. We do not knowingly collect personal identifiable information from children under 18. In the case we discover that a child under 18 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, after they are posted on this page.

Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact me.